Conditions d’utilisation
Terms of Service
Last updated: November 13, 2026
Last updated: November 13, 2026
Overview
This website is operated by Silk & Stone Apparel. Throughout the site, the terms “we”, “us” and “our” refer to Silk & Stone Apparel. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
This website is operated by Silk & Stone Apparel. Throughout the site, the terms “we”, “us” and “our” refer to Silk & Stone Apparel. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to any person for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
We reserve the right to refuse service to any person for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
Section 3 - Accuracy and Completeness of Information
We are not responsible if information made available on this site is not completely current or error-free. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information. Any reliance on the material on this site is at your own risk.
We are not responsible if information made available on this site is not completely current or error-free. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information. Any reliance on the material on this site is at your own risk.
Section 4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Section 5 - Products and Services
Certain products or services are available exclusively online through the website. These products or services may have limited quantities and are subject to inspection, replacement, or refund strictly according to our active Return & Refund Policy.
Certain products or services are available exclusively online through the website. These products or services may have limited quantities and are subject to inspection, replacement, or refund strictly according to our active Return & Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.
Section 6 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, so that we can complete your transactions and contact you as needed.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, so that we can complete your transactions and contact you as needed.
Section 7 - Fulfillment, Shipping, and Logistics Expectations
By finalizing an order through our checkout pipeline, you explicitly acknowledge and agree to the fulfillment mechanics and delivery timelines dictated by our warehouse and carrier networks:
By finalizing an order through our checkout pipeline, you explicitly acknowledge and agree to the fulfillment mechanics and delivery timelines dictated by our warehouse and carrier networks:
- Fulfillment Structures: To bring you a curated contemporary collection, our inventory is routed through specialized apparel distribution and warehouse hubs. Items in a single order may ship separately depending on warehouse inventory availability.
- Shipping Rates: Standard shipping rates are calculated at checkout based on your delivery region and order subtotal, including flat-rate options and qualifying free shipping thresholds as displayed during checkout.
- Delivery Timelines: Estimated total delivery windows (including standard order processing and carrier transit) are 5 to 10 business days for destinations within the United States, and 10 to 16 business days for eligible international destinations (with extended remote regions taking up to 29 business days depending on local customs and carrier infrastructure).
- Address Security & Automated Routing: Due to automated fulfillment routing feeding directly to our warehouse networks, delivery addresses cannot be adjusted, canceled, or modified once an order has been successfully processed. The buyer assumes full responsibility for address accuracy at checkout.
Section 8 - Customs, Duties, and International Import Taxes
When ordering products for delivery outside the United States, the recipient is considered the importer of record and must comply with all laws, regulations, and import constraints of the destination country. Orders may be subject to import taxes, customs duties, Value Added Tax (VAT), and local clearance fees levied by the destination country once the shipment reaches your border. Additional fees required for customs clearance are the sole responsibility of the recipient; Silk & Stone Apparel exerts zero control over these charges and cannot predict what they may be.
When ordering products for delivery outside the United States, the recipient is considered the importer of record and must comply with all laws, regulations, and import constraints of the destination country. Orders may be subject to import taxes, customs duties, Value Added Tax (VAT), and local clearance fees levied by the destination country once the shipment reaches your border. Additional fees required for customs clearance are the sole responsibility of the recipient; Silk & Stone Apparel exerts zero control over these charges and cannot predict what they may be.
Section 9 - Finality of Sales and Defect Reporting Limits
Your purchases are subject to specific warehouse and supplier rules governing returns and defect claims:
Your purchases are subject to specific warehouse and supplier rules governing returns and defect claims:
- Standard US Returns: Eligible apparel items shipped within the United States may qualify for change-of-mind or size returns. You must formally submit a return request within a strict 7-day window following the carrier's delivery timestamp. Items must be unworn, unwashed, and returned in their original clear garment packaging with all tags and SKU labels attached. Return shipping fees are the sole responsibility of the customer.
- International Orders: All international orders shipped outside the United States are strictly Final Sale and are ineligible for change-of-mind returns or size exchanges.
- Restricted Categories: Bodysuits, intimates/lingerie, swimwear, jewelry, and beauty accessories are strictly Final Sale due to hygiene regulations.
- Defect Reporting Window: In the event of damaged, defective, or incorrect items, you must submit clear photographic or video proof to our customer support team within 7 calendar days of delivery. Claims submitted outside this 7-day window cannot be accepted due to warehouse reporting limits.
Section 10 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Texas, United States.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Texas, United States.
Section 11 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Section 12 - Contact and Administrative Information
If you have questions regarding these Terms of Service, billing details, or order policies, please contact our administrative support team:
If you have questions regarding these Terms of Service, billing details, or order policies, please contact our administrative support team:
Silk & Stone Apparel Support
📞 Phone: 512-571-3617
✉ Email: support@silkandstoneapparel.com
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
📞 Phone: 512-571-3617
✉ Email: support@silkandstoneapparel.com
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM CST