Coordonnées

Contact Us
Have a question about your order, sizing, or shipping? We are here to help. Before sending us a message, please review our quick-reference guide below, as it answers most customer inquiries instantly.
🕒 Quick Delivery & Order Guide
  • Processing Time: All orders are inspected, prepared, and securely packed within 1 to 3 business days (Monday through Friday, excluding holidays) before dispatch.
  • Tracking Numbers: You will receive an automated confirmation email with a tracking link the moment your package leaves our warehouse. If you haven't received it yet, your order is processing within our standard window.
  • United States Delivery: Estimated 5 to 10 business days total (including processing and carrier transit). Orders under $100 ship for $7.95, and orders $100+ ship Free.
  • Canada & International Delivery: Estimated 10 to 16 business days total for major international destinations (with extended remote regions taking up to 29 business days due to local customs). Orders under $150 ship for $14.95, and orders $150+ ship Free.
  • Multiple Item Shipments: Depending on warehouse availability, items in a single order may ship from different regional distribution hubs and arrive in separate packages with separate tracking links.
  • Address Modifications: Because our store uses automated fulfillment routing to dispatch orders rapidly, we cannot adjust, cancel, or modify a shipping destination once an order has been submitted.
✉️ Still Need Help? Reach Out to Us!
If your question wasn't answered above, or if you need to initiate a US return or report a damaged/defective item within 7 calendar days of delivery, please reach out to us directly or fill out the contact form below.
  • ⏰ Customer Support Response Time: We review and respond to all inquiries within 24 hours (Monday through Friday).
  • 💡 Tip for Faster Service: To help us assist you quickly, please always include your original store Order Number (e.g., #1001) and the Full Name used during checkout.
📍 Customer Support Details
Silk & Stone Apparel Support
📞 Phone: 512-571-3617
✉ Email: support@silkandstoneapparel.com
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM CST