Refund policy

Return & Refund Policy
Last updated: October 29, 2026
1. Return Windows & Eligibility By Product Type

Because our store partners with multiple production networks and independent supplier channels to offer a diverse catalog, return rules and processing windows vary strictly by product type:
  • Ready-to-Ship Clothing & Boutique Apparel (Trendsi / Shopify Collective): We offer a strict 7-day return window from the carrier's delivery timestamp. Return requests for size changes or changes of mind must be initiated within 7 calendar days of receipt.
  • Custom Printed Apparel & Graphic Merchandise (Printify): Because these items are custom-manufactured specifically for you immediately upon your checkout submission, they are Final Sale. We do not accept returns or exchanges for general buyer's remorse, incorrect size selections, or color changes.
  • Damaged or Defective Items (All Products): If any item arrives damaged, defective, or contains a printing/processing error, your purchase is fully protected. You must report Printify manufacturing errors within 30 days of delivery, and all other supplier or product issues within 7 days of delivery.
2. Damaged, Defective, or Printing Errors

If your product arrives with a structural defect, transit damage, or a clear printing mistake, please contact us immediately through our official contact portal or email us at support@wutnowmerch.com. To expedite your zero-cost replacement or full refund, please include:
  • Your original store order number.
  • A clear, well-lit digital photo or video displaying the reported defect, damage, or printing error.
Once verified by our support team and manufacturing partners, a 100% full refund or a brand-new replacement order will be issued. A physical return of damaged or misprinted merchandise is not required—you may keep or safely discard the item once the photo evidence is approved.
3. Standard Clothing Returns (Eligible Boutique Items Only)

For eligible, non-custom clothing items where you wish to return for a refund due to a change of mind or personal fit preference, the following rules apply:
  • US Orders Only: Only orders shipped to destinations within the United States are eligible for standard change-of-mind returns. All international orders shipped outside the United States are strictly Final Sale and cannot be returned for buyer's remorse or sizing errors due to international customs and cross-border logistics constraints.
  • Item Condition (US Returns): Items must be completely unworn, unwashed, and inside their original clear garment packaging with all original tags and SKU labels fully intact.
  • Process: Once your 7-day return request is approved, you will receive a Return Authorization (RA) number and the designated supplier warehouse address. The package must be physically shipped back within 7 days of authorization. All return shipping costs are the customer's responsibility. Returns sent without an RA number or missing original SKU packaging may be declined or subject to a 20% restocking fee.
4. Absolute Final Sale Restrictions

We cannot accept returns, authorized exchanges, or issue refunds under any circumstances for:
  • Any item where a return request is initiated outside its designated 7-day or 30-day coverage window.
  • All international orders shipped outside the United States (except for verified manufacturing defects or transit damage).
  • Products custom-printed to order (Printify) where the customer selected the wrong size, color, or changed their mind.
  • Specific restricted categories due to hygiene regulations and upstream supplier rules: All beauty products, bodysuits, face masks, intimates/lingerie, jewelry, and swimwear.
5. Lost or Delayed Shipments

We continuously monitor fulfillment timelines. In the rare event that your package does not arrive within 45 business days of the original shipment date (excluding standard processing windows), the order will officially be classified as lost in transit. Upon confirmation with our delivery carriers and suppliers, a full refund or a replacement shipment will be issued immediately at no cost to you.
6. Address Management & Automated Routing

Please double-check your delivery address carefully before completing checkout. Our store uses automated fulfillment routing to sync instantly with our supplier networks for rapid processing. Consequently, we are entirely unable to adjust, redirect, cancel, or modify a shipping destination once an order has been successfully submitted.
7. Refund Processing Timeline

Approved refunds are authorized automatically upon verification of a defect or successful warehouse receipt and inspection of an eligible returned item. Credits will be returned directly to your original credit card or initial method of payment within 5 to 7 business days, depending on your banking institution's processing cycles. Original shipping fees, carrier charges, and handling fees from the initial purchase are completely non-refundable.
8. Customer Support Contact

For questions regarding your orders, policy rules, or tracking updates, please contact our administrative team:
Wutnow Merch Support
📞 Phone: 512-571-3617
✉ Email: support@wutnowmerch.com
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM CST