Política de reembolso
Return & Refund Policy
Last updated: November 13, 2026
Last updated: November 13, 2026
1. Return Windows & Eligibility
At Silk & Stone Apparel, we partner with curated production and fulfillment networks to deliver contemporary streetwear and outerwear. Because our inventory is fulfilled directly through specialized warehouse logistics, return eligibility follows strict timelines:
At Silk & Stone Apparel, we partner with curated production and fulfillment networks to deliver contemporary streetwear and outerwear. Because our inventory is fulfilled directly through specialized warehouse logistics, return eligibility follows strict timelines:
- Standard US Clothing Returns: We offer a strict 7-day return window starting from the carrier's official delivery timestamp. Return requests for size changes or changes of mind must be initiated within 7 calendar days of receipt.
- Damaged or Defective Items: If any item arrives damaged, defective, or incorrect, your purchase is fully protected. You must report any transit damage, manufacturing defects, or fulfillment errors within 7 calendar days of delivery.
2. Damaged, Defective, or Incorrect Items
If your order arrives with a structural defect, transit damage, or an incorrect item/size sent in error, please contact us immediately at support@silkandstoneapparel.com. To expedite your zero-cost replacement or full refund, please include:
If your order arrives with a structural defect, transit damage, or an incorrect item/size sent in error, please contact us immediately at support@silkandstoneapparel.com. To expedite your zero-cost replacement or full refund, please include:
- Your original Silk & Stone Apparel order number.
- Clear, well-lit digital photos or a short video displaying the reported defect, damage, or sizing tag error.
Once verified by our support team and fulfillment partners, a 100% full refund or a brand-new replacement order will be issued immediately.
3. Standard US Clothing Returns (Change of Mind / Fit Preference)
For eligible US orders where you wish to return an item due to a change of mind or personal fit preference, the following conditions apply:
For eligible US orders where you wish to return an item due to a change of mind or personal fit preference, the following conditions apply:
- United States Orders Only: Only orders shipped to destinations within the United States are eligible for standard change-of-mind returns. All international orders shipped outside the United States are strictly Final Sale and cannot be returned for buyer's remorse or sizing errors due to international customs and cross-border logistics constraints.
- Item Condition: Returned garments must be completely unworn, unwashed, free of scents or makeup, and placed inside their original clear garment packaging with all original brand tags and SKU barcode labels fully intact.
- Return Process & Fees: Once your 7-day return request is approved, you will receive a Return Authorization (RA) number and the designated warehouse return address. The package must be physically shipped back within 7 calendar days of authorization. Return shipping costs are the sole responsibility of the customer. Packages sent without an approved RA number or missing original SKU packaging may be declined or subject to a 20% restocking fee.
4. Final Sale Items
We cannot accept returns, authorized exchanges, or issue refunds under any circumstances for:
We cannot accept returns, authorized exchanges, or issue refunds under any circumstances for:
- Any item where a return request is initiated outside the 7-day delivery window.
- All international orders shipped outside the United States (except for verified manufacturing defects or transit damage).
- Specific restricted categories due to hygiene regulations and supplier rules: Bodysuits, intimates/lingerie, swimwear, jewelry, and beauty accessories.
- Items marked as Final Sale on the product page at the time of purchase.
5. Lost or Delayed Shipments
We actively monitor all carrier transit timelines. In the rare event that your package does not arrive within 45 business days of the original shipment date (excluding standard processing windows), the order will officially be classified as lost in transit. Upon confirmation with our delivery carriers and fulfillment partners, a full refund or a replacement shipment will be issued at no cost to you.
We actively monitor all carrier transit timelines. In the rare event that your package does not arrive within 45 business days of the original shipment date (excluding standard processing windows), the order will officially be classified as lost in transit. Upon confirmation with our delivery carriers and fulfillment partners, a full refund or a replacement shipment will be issued at no cost to you.
6. Address Management & Automated Routing
Please double-check your shipping address carefully before completing checkout. Silk & Stone Apparel uses automated fulfillment routing to sync instantly with our warehouse partners for rapid processing. Consequently, we are unable to adjust, redirect, cancel, or modify a shipping destination once an order has been successfully submitted.
Please double-check your shipping address carefully before completing checkout. Silk & Stone Apparel uses automated fulfillment routing to sync instantly with our warehouse partners for rapid processing. Consequently, we are unable to adjust, redirect, cancel, or modify a shipping destination once an order has been successfully submitted.
7. Refund Processing Timeline
Approved refunds are authorized upon verification of a defect or successful warehouse receipt and inspection of an eligible returned item. Credits will be returned directly to your original payment method within 5 to 7 business days, depending on your financial institution's processing cycles. Original shipping fees from the initial purchase are non-refundable.
Approved refunds are authorized upon verification of a defect or successful warehouse receipt and inspection of an eligible returned item. Credits will be returned directly to your original payment method within 5 to 7 business days, depending on your financial institution's processing cycles. Original shipping fees from the initial purchase are non-refundable.
8. Customer Support Contact
For questions regarding your orders, policy rules, or tracking updates, please contact our support team:
For questions regarding your orders, policy rules, or tracking updates, please contact our support team:
Silk & Stone Apparel Support
📞 Phone: 512-571-3617
✉ Email: support@silkandstoneapparel.com
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
📞 Phone: 512-571-3617
✉ Email: support@silkandstoneapparel.com
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM CST